Can you guarantee at least a B or 80%? Timed test 70 minutes 50 questions- T or F & multiple choice Due by Friday, 26 July Study Guide Unit One Things to be aware of in the New World of Work Global Competition Flattened Management erarchies Team Based management Innovative Communicative technology New Work Environment Diverse Work Force Knowledge Workers Communication Process Sender has idea Idea encoded Message travels over channel Receiver decodes message Feedback to sender Additional feedback Bypassing Frames of Reference Lack of language skill Distractions Internal and external functions Downward flow of communication Ethics traps False necessity Doctrine of relative filth Rationalization trap Self deception Ends justify the means Groups and teams-why Team development, roles and conflict Four phases Group roles Group tasks Group relationship Dysfunctional group Common conflict patterns Groupthink Characteristics of successful teams Successful meetings Collaboration Listening types Superiors Colleagues Customers Listening Process Perception Interpretation Evaluation Action Keys to listening skills Non verbal messages Eye contact Facial expression Posture Time Space Territory Appearances Documents People Intercultural communications Globalization Technology Intercultural workforce Cultural characteristics ContextΒ .high, low Intercultural Ethnocentrism Improving intercultural communication Oral messages Written messages Intercultural ethics Workforce diversity Study Guide Unit 2 Business writing Basics 3 x 3 writing process phase one Scheduling the process- worrying and planning, writing, revising, proofreading Recursive nature Online collaboration tools
Three typical audiences The ΒyouΒ view Bias free language Levels of diction Ethical responsibilities (five areas) Formal versus informal research methods Stage two of the 3 x 3 process Types of outlines Direct versus indirect patterns of communicating How long should sentences be? What is the comprehension rate? Dangling versus misplaces modifiers Three types of paragraphs Third state of the 3 x 3 process Kiss formula Fillers Lead-ins Redundancies Compound prepositions Trite phrases Enduring rapid comprehension, numbered or bulleted lists, headings, graphic techniques Gunning fog index Flesch-Kincaid readability index Proofreading-spelling, grammar, punctuation and names and numbers Proofreading marks Study Guide Unit 3 chapter 7 Well Written memos and emails achieve to main benefits Phase 1 3Γ3 Four parts to email and memo Guide words Why use email safely Personal use of emails Typical messages: Request, response, procedural, confirmation What turns readers on Why are business letters necessary Structure of a business letter Characteristics of good business letters Direct request letters Direct claim letters Direct replies Adjustment Goodwill messages International messages, informal versus formal correspondence Bad news strategies (goals) Three causes of legal problems Techniques for delivering Refusing typical requests Bad news to customers Bad news in organizations Bad news in other cultures Persuasion Persuasion techniques Four major elements in successful persuasive message How persuasive messages flow in organizations Persuasive complaint letters Sales and marketing letters Persuasion in low and high context cultures Purchase the answer to view it